Service
Consulting
Overview
Design thinking is a human-centered approach to transform the way products, services and experiences are designed to add functional and emotional value. At the heart of this approach lies an empathetic understanding of human behavior and needs, having the ability to experiment and bringing ideas to life (co-creation). We try to create meaningful solutions enabling users to feel those experiences
Design thinking is a creative process that enables people/organizations in opportunities to experiment, create and prototype models to redesign products/services/experiences for users.
Pro Design Thinking service enables organizations and individuals to unlock their creative potential through a structured advisory, a creative process and co creation.
Our process
We offer a wide range of service offerings to develop, deploy and drive the adoption of design capabilities. Our offerings include:-
1. Design thinking enablement:
- We identify and solve your business challenges.
- Transforming mindset, process and cultural in your organization.
- We help in designing future innovation strategy.
Our Design Thinking enablement services help organizations and individuals to unlock their creative potential through a structured advisory, co-creation. We build and deploy design thinking capabilities through guided interventions customized to industries, functions and roles in an organization.
2. Customer Mind mapping
- Customer life cycle
- Surviving and thriving in VUCA world.
- New pattern of product life cycle (PLC).
- Corporate trainings customized to client’s needs
- Industry / domain specific design thinking enablement solutions
3. Digital experience design (UI/UX):
- We help to improve the digital experience for your customers.
- · We help you as a trusted advisor to assess / design your digital assets.
4. Product and service design
- Best products and services designed.
- Design the experiences that your customers value.
- New product design / re-design
- Packaging design
- Concept development
- Service design
5. Research
- Get real visibility of user buying and selling trends.
- Help in dealing with fluctuating demands of users.
- Help to address rapidly evolving customer needs.
- Ethnographic research
- Empathy in-sighting
- Consumer behavior
6. Design office:
- Want to design customer centric innovation culture for your organization?
- Innovation strategy roadmap
- Customer value proposition canvases
- Business model design
Benefits of Design Thinking Services
- Human and customer centric approach to solve problems.
- Does not only concentrate on the aesthetics of the product, but the functional and emotional aspect of design
- Works on the principle of collaboration and communication rather than isolation. This helps in bringing in multiple competencies and perspectives resulting in better solutions
- Concentrates not only on the product / service but also building the ecosystem around it.
USP
Service offerings
- Holistic support on design journey from capability development, deployment and adoption.
- Proprietary service offering to match varying design needs and maturity of organizations.
- Provide design advisory and consulting to improve/transform existing service offering and/or innovate new service offering.
Portfolio :
- Delivered interventions for top multinational clientele across automotive, banking financial services and insurance (BFSI), technology, consumer products, technology / IT, education sector, service industry and startups
- Business Transformation
- Workshop
Workshop
Team Management & Performance Appraisal:
A performance appraisal is a structured process that evaluates an employee’s job performance and contribution to the company. It’s also known as a performance review, performance evaluation, or employee appraisal. Performance appraisals are a key part of a company’s performance management system and are usually overseen by HR. They can help
Provide Feedback
Employees receive feedback on their performance and areas for improvement.
Recognize Achievements
Employees can be recognized for their accomplishments. Discuss career advancements: Performance appraisals can be used to discuss potential promotions, pay raises, or other career advancements.
Identify strengths and weaknesses
Employees can recognize their strengths and weaknesses and how they can grow.
Measure impact
Performance appraisals help measure the impact each employee has on the organization.
Document performance
Performance appraisals provide documentation for making objective decisions about promotions, disciplinary action, and termination. Performance appraisals can be conducted in a variety of ways, including:
Self-assessment
Employees rate their own job performance and behavior.
Peer assessment
Employees are rated by their co-workers or workgroup.
360-degree feedback assessment
Includes input from the employee, supervisor, and peers.
Negotiated appraisal
A mediator is used to moderate the adversarial nature of the evaluation.
Effective communication
Effective communication is a process of exchanging ideas, thoughts, and Knowledge and information such that the purpose or intention is fulfilled in the best possible manner. In Simple words, it is nothing but the presentation of views by the sender in a way best understood by the receiver.
Listening is an active process while hearing is a passive activity. Hearing is an effortless activity while listening is an act requiring conscious Efforts.
- Clear Message
- Correct Message
- Complete Message
- Precise Message
- Reliability
- Consideration of the Recipient
- Sender’s Courtesy
Emotional skill
- Self-management
- Self-awareness
- Social awareness
- Relationship management
Design Thinking
Delving into the intricacies of Human-Centered Design, it transcends a mere methodology; it becomes a narrative of understanding, collaboration, and a commitment to crafting solutions that not only meet but exceed expectations. This is more than just a perspective; it’s a dedication to reshaping the future of design by prioritizing the very essence of what makes it impactful — the people.
Design thinking is a structured methodology used by designers to develop and deliver products, services and experiences that address latent human needs. By adopting design thinking principles, businesses can develop low cost working prototypes for various needs and test them in real time. Design thinking can be applied to complex problems that are difficult to decipher.
- Utilize these tools effectively to solve complex problems
- Perform activities that facilitate understanding of the design thinking mindset.
- Understand core concepts of design thinking.
- Develop creative thinking.
- Identifying Problems: we try to unearth all problems and goes in to root cause analysis.
- Bridging Aspiration gaps: We bridge the gap between aspirations and specific behaviors, transforming high-level goals into tangible actions through specific design.
- Ideation: Our approach involves brief and focused ideation sessions, fostering creativity and innovation in solving complex problems.
- Prototyping and Testing: we help to create low cost prototype that users can interact with, coupled with real user testing to understand robust solutions. Empathy as the Core: Design Thinking places empathy at its core, and it gives emphasis on empathy as it is human centric mechanism.
Duration
- 3 days full time workshop
- ·Group assignments and project.